Frequently Asked Questions

The house lobby opens 30 minutes prior to the time listed on your ticket. The curtain is scheduled to rise at the time listed on your ticket.

Tickets can be purchased online at our website here. Additionally, they may be purchased over the phone at (540)-342-5740 or in person at the McDonald’s Box Office inside Center in the Square.

We ask that you leave the bags of chips at home. However, you may bring in quiet snacks and candy from The Candy Store outside the Trinkle MainStage.

We encourage all our patrons to come as they are. However, we do encourage you to bring a coat, sweater, or blanket as the theatre does run on the colder side.

Mill Mountain Theatre encourages patrons to wear masks during our performances to ensure the safety of our performers, volunteers, staff, and audience members.

To book a group of 10+ people please click here or call our Box Office at (540)-342-5740.

Downtown Roanoke offers an array of parking options nearby. The closest parking option is provided by Park Roanoke’s Center in the Square Garage. Since this is a popular parking option, all patrons are encouraged to pre-pay for their parking prior to exiting the garage to ensure a fast exiting process after the show. 

*Note: Mill Mountain Theatre and Center in the Square are not affiliated with the Center in the Square Parking Garage.

1. The Trinkle MainStage is located on the first floor of Center in the Square at 1 Market Square S.E. Roanoke, VA 24011.

The Waldron Stage is located on the first floor of Center in the Square on Church located at 20 Church Ave. S.E. Roanoke, VA 24011.

1. We have a number of options available for our patrons. The Marquee can be accessed from your seat by connecting to the Mill Mountain Theatre Guest WiFi. We have also placed QR codes throughout the lobby. Additionally, we offer a link on our website to the Marquee Digital Program here.

At this time, Mill Mountain Theatre does not offer printed programs as a measure to reduce our carbon footprint.

In addition to yourself and your closest friends, we recommend that our patrons bring a sweater, coat, or blanket as the theatre may be cooler in temperature.

If you lost your tickets, contact our Box Office at (540)-342-5740. Additionally, please have the email address and phone number used upon purchasing, so our Box Office team can reprint your tickets if necessary.

In the rare instance of a show cancellation, Mill Mountain Theatre allows you to transfer your tickets to another performance of the same show, opt for a different production, or receive a full refund, all without any additional fees. For more details, please feel free to contact our box office at (540)-342-5740.

Fees are charged regardless of your purchase method. These fees go directly towards the City of Roanoke and Center in the Square.

We offer a selection of handicap-accessible seating in the lower section of the Trinkle MainStage. When placing your order online, look for the seats marked in blue; otherwise, our box office staff can help you in person or over the phone at (540)-342-5740.

At our theatre, guests are welcome to bring bags of any size, as we do not have a specific bag policy. However, for the safety of all patrons, we reserve the right to conduct bag searches if necessary. Please cooperate with our staff if requested. Additionally, we kindly ask that you ensure your bag does not obstruct aisles, pathways, or disturb others during performances. Thank you for helping us maintain a safe and enjoyable environment for everyone.

We happily accommodate patrons who wish to gift tickets to others; simply inform our Box Office of the recipient's name. Moreover, we provide convenient gift cards for purchase, redeemable for any performance produced by Mill Mountain Theatre. Explore our selection of gift cards here.

At Mill Mountain Theatre, ticket exchanges for the same production are available, subject to availability. While we can't guarantee the same seat for another date, we'll do our best to accommodate your request. Non-season ticket holders incur a $3 per ticket exchange fee, and requests must be made at least 24 hours prior to the originally scheduled performance. Season ticket holders enjoy complimentary exchanges. Thank you for your understanding and flexibility.

All exchanges must be handled through the box office. Box office hours are 9:45  a.m. to 4:45 p.m. on Tuesday through Saturday and 12:45 p.m. to 4:45 p.m. on Sundays and are subject to change. The box office phone number is (540)-342-5740.

Late seating to performances is not available once the show has begun. If you arrive after the performance has started, you may wait until intermission or a suitable break in the show to be seated, escorted by our ushers. Please note that no refunds will be provided for patrons who do not arrive on time for seating.